Accessible Taxi

Getting around Cardiff by taxi should be as smooth and inclusive as possible. Whether you need a wheelchair-friendly vehicle, help with boarding, or accessible pickup points, Cardiff’s taxi network supports accessible travel for residents and visitors alike.

Licensed Accessible Taxis

Cardiff has a large fleet of licensed Hackney Carriages and private hire taxis, many of which are adapted to carry wheelchair users comfortably. By law, if a taxi is wheelchair accessible, the driver must carry you in your wheelchair without extra charge and cannot refuse to take you just because you use a wheelchair.

You can book wheelchair-accessible taxis in advance to reduce waiting times, especially at peak periods or from busy hubs like Cardiff Central Station or Cardiff Bay.

Recommended Taxi Services

Here are some taxi companies and services where you can book accessible wheels in Cardiff:

Main Local Taxi Providers

• Veezu Cardiff (Tremorfa) – App-based taxi service accepting card and contactless payments, with local drivers familiar with accessibility needs.

• Veezu Cardiff (Wroughton Pl) – Another local Veezu service point with wide coverage across the city.

• Veezu Cardiff (Cowbridge Rd E) – Convenient location for central Cardiff pickups.

• Taxi2Cardiff Limited – Highly rated taxi service offering reliable transfers across the region.

• Cardiff Diamond Transport – Smaller operator with personal service options.

• Cardiff Taxis – Cabs & Cardiff Taxis – Cab Network – Local taxi services for general rides and assistive travel.

• St David’s Cars Ltd – Community-focused taxi provider.

• CARECABS uk – Offers wheelchair-friendly vehicles and supportive assistance.
  (Tip: Always confirm wheelchair access when you book.)

Booking & Assistance Tips

• Pre-book accessible taxis wherever possible — this helps ensure a vehicle with the right equipment and space is allocated.

• Use apps or call ahead to request wheelchair-friendly vehicles and confirm how drivers can assist with boarding or luggage.

• Many taxi companies now accept card and contactless payments as well as cash — convenient for passengers who don’t carry cash.

• Taxi drivers in Cardiff are trained and licensed by the local council, providing reassurance about safety and accessibility standards.

Accessible Pickup Points

At major transport hubs such as Cardiff Central Station, accessible taxi ranks are available where wheelchair-friendly taxis often queue, or staff can help contact an accessible taxi for you.

Tips for Confident Taxi Travel

• Request assistance when booking if you need help with steps, ramps, or securing mobility equipment.

• Confirm wheelchair compatibility — larger vehicles with ramps may be available on request.

• Plan ahead at busy times, such as evenings and weekends, when accessible taxis may take longer to arrive.

• If you face any difficulty getting a service you need, Cardiff Council licensing can advise on your rights and help with complaints.

Accessibility Beyond Taxis

Accessible taxi services are part of Cardiff’s broader effort to make the city inclusive — from low-floor buses and accessible trains to step-free walking routes and clearly marked public spaces.