Accessible Bus Travel

Cardiff’s bus network aims to make travelling around the city as easy and inclusive as possible for everyone. Whether you’re a wheelchair user, have a hidden disability, are travelling with a buggy, or simply need clearer travel information, many services and support schemes are in place to help you travel with confidence.

Accessible Buses in Cardiff

Most local bus services in Cardiff operate low-floor buses, making it easier to get on and off. These buses typically include:

• Step-free access from the pavement

• Dedicated wheelchair spaces and priority seating

• Pushchair-friendly layouts

Many newer buses also provide audio and visual next-stop announcements, which can be particularly helpful for passengers who are visually impaired, deaf or hard of hearing, neurodivergent, or unfamiliar with the area.

Planning an Accessible Journey

Traveline Cymru offers a journey planner designed to support accessible travel. When planning a trip, you’ll see a blue accessibility logo alongside services that are suitable for passengers who are mobility impaired, including wheelchair users and those travelling with buggies.

Traveline Cymru also provides detailed guidance for travellers with a disability, including advice on accessible services, interchange points, and journey planning support across Cardiff and Wales.

The Orange Wallet Scheme

The Orange Wallet scheme helps people who may find communication difficult to travel more confidently on public transport. It is especially useful for:

• Autistic people

• People with learning disabilities

• People with anxiety or hidden disabilities

The wallet contains clear cards that can be shown to bus drivers to discreetly explain what support you may need, such as extra time, clearer instructions, or patience during boarding.

Orange Wallets are free and can be picked up from any library in Cardiff.

Bus Stations & Interchanges

Cardiff’s main bus hubs, including the Cardiff Central Bus Interchange, are designed with accessibility in mind. Features typically include:

• Step-free routes throughout the building

• Lifts and ramps

• Accessible toilets

• Clear signage and digital information screens

Staff are often available on site to help passengers who may need additional assistance.

Helpful Travel Tips

• Arrive a little early if you need extra time boarding — drivers are generally happy to help.

• Use the Orange Wallet if communication is difficult; it’s widely recognised by transport staff in Cardiff.

• Check journey details in advance using Traveline Cymru to confirm accessibility features on your route.